FAQ's

RETURNS/EXCHANGES

If you are not completely satisfied with your order (the size does not fit, etc.), you can request a return within 30 days.

Purchased items should be returned within 30 days from the date of delivery (the delivery confirmation date).
Purchased items should have all tags attached and it should be in the original packaging in order to be refunded.Items must be unworn, unwashed, undamaged, and without any other marks.When trying clothes on, please, be careful around make-up and self-tanner.Items that were damaged, worn, or washed cannot be exchanged or retuned (this includes make-up and self-tanner stains and signs of wear).

 

Exchanges will be processed within 4-5 working days. To request return or refund: Make sure that all items are in their original condition.

 

CHECKOUT

ADDING ITEMS TO YOUR CART
To place your order, on the product detail page, you may add an item to your cart by selecting size, height and quantity. 
To add an item to your cart, click the "Add to Cart" button.
Then, click “Go to Cart.” Select desired number of items in the cart.
Your item will be added to the cart, which is visible at the top right-hand corner next to the cart symbol. You can view your order by simply clicking on the cart symbol. This will take you to your order. Here you can review the contents of your cart and change number of items.
Send us a message through “Contact us” service to verify the size of the item you need. Provide us with additional information (bust, waist, and hips measurements) and we will suggest a size that fits your measurements. 

PAYMENTS

When placing your order, you may use VISA/MasterCard/American Express/Apple Pay/Google Pay
Your payment (including the credit card number) is processed securely through internationally certified system.
This means that your financial and personal confidential information (including card number, account number, registration information, etc.) is not shared with anyone, including our internet-store. Your personal data transfer is fully secured.
If the order is paid with a credit card, the money is refunded to the card used to make a payment. 

 

SHIPPING

International delivery time: 
The time of delivery is 15-30 working days worldwide.
International shipping costs:
Orders under 200 $ -  30 $.
Orders 201-500 $  -  35 $.
Orders 501-1000 $ -  45 $
Orders over 1001 $ -  55 $
Delivery times for your country are listed below. Delivery times might be longer for rural areas.
​Customs duties and taxes.
The customer is responsible for all postal charges, return shipment costs, customs charges and handling fees should they refuse to accept an order due to additional import duties or taxes.
Octave999 is not responsible for any additional customs or import duties and taxes that might be applied to your order upon its arrival to your country. To estimate customs duties, please contact your local customs office or visit: www.dutycalculator.com to avoid any unexpected charges.
It is our legal obligation to declare true and accurate value of items at retail price on all orders. Therefore, we can not alter prices in declaration forms to decrease potential customs charges. 

TERMS OF SERVICE

OCTAVE999 is the operator of the website located at www.octave999.store (the “Website”). This Agreement governs your use of the Website and your purchase of any products from OCTAVE999 (the “Products”).

The Website and Products are offered subject to your acceptance of these Terms and Conditions (“Terms” or “Agreement”). These Terms constitute a legally binding agreement between you and OCTAVE999, and you should read them carefully. By agreeing to these Terms, you also agree to the OCTAVE999 Privacy Policy, Online Return Policy, Refund Policy and Shipping Policy, each of which is expressly incorporated by reference herein.

THIS AGREEMENT CONTAINS AN ARBITRATION AGREEMENT AND CLASS ACTION WAIVER THAT WAIVE YOUR RIGHT TO A COURT HEARING OR JURY TRIAL OR TO PARTICIPATE IN A CLASS ACTION. ARBITRATION IS MANDATORY AND THE EXCLUSIVE REMEDY FOR ANY AND ALL DISPUTES UNLESS SPECIFIED BELOW OR IF YOU OPT-OUT. YOU MUST REVIEW THIS DOCUMENT IN ITS ENTIRETY BEFORE ACCESSING, USING, OR BUYING ANY PRODUCT THROUGH THE WEBSITE.

 

PRIVACY POLICY

This “Privacy Policy” describes the privacy practices of OCTAVE999, and our subsidiaries and affiliates (collectively, “we”, “us”, or “our”) in connection with the https://www.octave999.store/ website, any other website or mobile application that we own or control and which posts or links to this Privacy Policy (the “Sites”) as well as our retail stores and related services (together with the Sites, the “Service”), and the rights and choices available to individuals with respect to their information.

 

This is a standard cookie notice which you can easily adapt or disable as you like in the admin. We use cookies to ensure that we give you the best experience on our website.

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